A pipe or appliance is still leaking
If it is safe, shut off the appropriate water supply and avoid wet electrical equipment. Plumbing may address the leak while restoration handles damaged flooring or walls.
Know what information matters when a water incident affects floors, walls, or belongings.

Drying a wet room and repairing the cause are separate jobs. Restoration is concerned with water removal, moisture assessment and affected materials.
If it is safe, shut off the appropriate water supply and avoid wet electrical equipment. Plumbing may address the leak while restoration handles damaged flooring or walls.
Explain how long materials have been wet and where water reached. Ask about moisture readings, extraction, drying plans and whether affected materials can be saved.
Identify when water entered and the suspected pathway. Roofing or gutter service may be needed in addition to drying.
Do not enter contaminated water or attempt normal household cleanup. Ask the restoration contact how isolation, protective handling and contaminated-material removal are evaluated.
Choose a specific job for focused guidance, or call the main service line.
Three useful things to check before discussing a visit.
As soon as safely possible. Prolonged wet conditions increase the risk of secondary damage, including microbial growth.
No. Some materials can retain moisture below the visible surface.
Avoid disturbing potentially contaminated water or materials without proper guidance and protective measures.
Find common repairs, installations and specialty work. Call to confirm what is available.
Examples of work to discuss, not a guarantee of provider coverage. Confirm availability, scope, licenses where required, and pricing.
Learn what to document and which questions to ask before arranging work.
Ask whether the specific work is available, and confirm scope and scheduling directly.